Draganfly Innovations Inc. Returns Policy & RMA Information

We want you to be 100% happy with your new purchase. If you are not completely satisfied with your order, we will be happy to accept returns for the majority of our products if it has been 30 days or less from the ship date. Unless otherwise specified by a Draganfly employee, all returned items incur a 20% restocking/processing fee and the original shipping charge will not be refunded. All items must be in new, unused condition and include the original product packaging in resellable condition. Products marked as final sale are non-returnable.

Please contact us to get authorization to return your product. We will issue you an RMA (Return Merchandise Authorization) number and detailed instructions on the procedure to follow. All returns must be pre-authorized and certain conditions must be met before we will issue an RMA.

Insured return shipping costs (and associated brokerage fees and import charges) are your responsibility; however, we may credit a full or partial amount back to you in certain circumstances (at our discretion, receipts must be provided).

Draganfly Innovations Inc. reserves the right to charge a 20% restocking fee on any returned merchandise. The original shipping cost will not be credited back to you (unless otherwise specified by a Draganfly employee). If the items you purchased had free shipping, the amount that we paid to the carrier to ship your order will not be refunded or credited. Any missing, used, and/or damaged parts will be deducted from the amount refunded or credited back to you. Before requesting an RMA, please contact us so that you are clear on exactly how much will be refunded to you when returning an item.

Damaged Merchandise

Upon receiving your order, please inspect the delivered products immediately with respect to possible damages caused during transportation. Any noticeable physical damage to the package must be immediately reported to the shipping carrier on-site. Please also notify Draganfly Innovations Inc. immediately so that we can initiate a shipping claim. It is important to keep the outer package, packing material, paperwork, and parts intact as the carrier may want to inspect it before processing a claim. Please do not return damaged-in-transit merchandise without authorization as this could jeopardize the claim and keep you from receiving a refund or replacement.

If damaged items are not reported within 5 business days of receiving the package, the order shall be deemed approved and received by the purchaser. We cannot accept claims of shipping damage any later than 5 days from receipt of package.

Lost Packages

Please check the estimated delivery period for your location and the type of shipping method you selected. If you have not received your order and the estimated delivery period has elapsed, please contact us. If you chose a shipping method that does not provide tracking and you did not purchase shipping insurance, you are accepting the risk of loss in transit. For Canada Post shipments, we can only initiate a trace for a lost package once 45 days have passed since the order shipped. Credit or replacement will be issued when we obtain the claim number from the carrier.

Defective or Missing Merchandise

If you find your order to be defective or missing parts, please contact us within 30 days of the ship date for instructions on how to proceed. We will determine whether the warranty will be handled by us or through the manufacturer directly. Most products of a technical nature are warranted by the manufacturer and you must contact them directly for repair or replacement. We will be happy to assist you in determining how you will need to proceed.

Below is a list of some of our manufacturers.

• Castle Creations
• Eagle Tree Systems
• Futaba
• Global Hobby
• Hacker Brushless Motors
• Himax Brushless Motors (Maxx Products)
• Interactive Toy Concepts Ltd.
• Thunder Power RC
• Venom Group
• Vuzix