hopes that you are happy with your order.
We do not place a special warranty above our shoes manufacturer warranty on any shoes and items we sell.

If you change your mind :

If you decide that you do not want the shoes or the items that you received, you have seven ( 7 ) days to contact us for return authorization from our mateo-lola customer service.
Thank you to e-mail us and provide us your full name and items number.

Please note that :

The buyer is full responsible for return shipping cost.

Original charges are not refundable.

Shoes or items must be new and not used or have any visible marks in their original shoe box.

If you do need any further information please e-mail us at joclemen@numericable.fr

Damage in shipping :

Sometimes it is possible during worldwide shipping that the shoe box can be damaged in shipping.
We will be happy to file a claim on your behalf.

Incorrect shoes received :

Occasionally an error may occur. mateo-lola will resolve the issue quickly.
If you have received a wrong shoes or items we will either replace the product and your full purchase.
Please have the incorrect shoes or items / e-mail us right away and solution will be done and found.

Remember :

Your order is a contract. Please place a bid or an order in our mateo-lola boutique if you are really serious about buying the shoes or items.

mateo-lola will provide you a winner notification by e-mail.

We gladly accept the following payment methods

FASHION ISLAND
SARL CLEDESI

9,10 place Jules Guesde
69007 LYON
FRANCE

INCLUDING THE e-Bay ITEM NUMBER

SEND YOUR PAYMENT BY PAY-PAL  AT THE FOLLOWING e-mail adress.

fashionisland@orange.fr


ALL OUR PRODUCT CAN BE SHIPPED WORLWIDE WITH TRACKING OF YOUR SHIPMENT.
(Tracking number can be provided)

BANK : . BANQUE BNP PARIBAS
ADRESS : Agence Jean Mace 69007 ( FRANCE )
BANK CODE : 30004                                                              GUICHET CODE: 00627
ACCOUNT NAME : SARL CLEDESI
ACCOUNT : 00010083482   cle  32                                            BIC : BNPAFRPPPVBE

• EUROPE : 16,50 EUROS
  
  
• EST OF EUROPE : 19,50 EUROS
  
  
• USA AND CANADA : 24,00 EUROS
  
  
• OTHERS DESTINATION : 26,00 / 50,00 Euros( 1kg to 3 kg ) PLEASE CONTACT US FOR INQUIRIES BEFORE ORDERING ORDERING: The customer may order from mateo-lola boutique. Our Customer Service is doing its best to answer your email requests within 1 working day. mateo-lola reserves the right to cancel or refuse any orders from a customer with whom there is a dispute relating to the payment of a previous order or who appears to present some form of risk.