Terms and Conditions

Delivery

• We aim to dispatch your item within 48 hours of receipt of cleared payment (excluding weekends and public holidays) with most items being sent the same day.
• Please note goods MUST be signed for and we will only deliver Paypal orders to the address on the Paypal transaction and credit/debit card orders to the cardholders registered address.
• Claims for shortages or damage to the goods in transit must be notified in writing to the company within 3 days of receipt.
• "Next Day Delivery" is a service provided by our carriers (Parcel Force or Royal Mail) and we cannot be held liable if an order does not arrive on the next business day after sending.
• Items sent by Royal Mail Recorded Delivery should arrive the day after posting but can take longer. Please note that Royal Mail will not consider an item lost until 15 working days have passed. If an item is lost in the post a replacement will be sent or refund offered once the 15 days have expired.
• If you are not in the United Kingdom you may have to pay additional taxes and/or duty on imported goods, this is outside our control and payment of these charges is your responsibility.
• Collection of items is possible.
• Goods are not supplied on a trial basis or on a 'use or return' basis - other than where covered by your Right to Cancel below
• We reserve the right not to do business with any individual or company at our absolute discretion.

Return of faulty goods

• If any product develops a fault within the guarantee period we will repair free of charge or, replace at our discretion.
• A returns authorisation number must be obtained before returning any goods.
• The goods must be returned to the address given on issue of the returns authorisation number.
• If a returned item is found not to be faulty we may ask for a contribution towards the cost to return the item to yourself.

Your Right To Cancel

• You have 7 days to cancel the order from the day after that on which you received the goods.
• You must inform us of your wish to cancel in writing by recorded mail or by Email with a return-receipt obtained and must be dated and sent to our correct business address or email address as listed in the advert.
• A returns authorisation number must be obtained before returning any goods.
• The goods must be returned to the address given on issue of the returns authorisation number.
• The goods must be complete, as new and unused with the full, complete and undamaged retail packaging that they were sent with.
• If the goods are not complete, new and unused or the packaging is missing or damaged then a restocking fee may apply dependant upon any damage or loss to product or packaging.
• Goods must be returned at your own cost and risk, for your own protection please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.
• During the period prior to official receipt by us of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.
• Refunds will be made within 30 days to the original PayPal Account, credit/charge/debit card the goods were purchased on or in the case of a cheque payment a cheque written to the original person/company who issued the original cheque as applicable. Outgoing delivery charges will be deducted from the amount refunded.
• If you are returning an item as you have changed your mind within 7 days, we will charge up to 20% admin and restocking fee, this covers our time in testing the items to make sure they are still fit for resale
• All postage costs we incure will not be refunded.
• If we agree to accept goods back after 7 days then an admin & restocking fee of 30% of the value of the original sale would be applicable.

Customer Service and Complaints

• In the unlikely event that you wish to make a complaint, please send an Email to ebay@jbcarparts.co.uk