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Below are a list of points regarding what we do, delivery details, payment methods, washing instructions, returns (of which we advise you to read before purchasing), plus any other info we think you may find usefull we have tried to cover most areas of common asked questions, BR>
Please read the following terms and conditions below, prior to purchasing, any further information needed then feel free to contact sharon on 07919310839
1..please forward payment within 7 days of purchase, if you cannot, then please contact us to avoid the astandard unpaid ebay procedure of which could result in an unpaid strike, we are here to help
2..By placing your order with fb clubwear you automatically agree to be bound by the following terms and conditions:
Payment Methods Accepted:
Payment methods accepted are Paypal (Preffered),
Postal Order (must be in pounds sterling), please include with your payment:
Full name
Address
Ebay User Id
Date of purchase.
Credit Card:
Contact tel number
Dress size, bra and cup, plus all info requested with your purchase, a contact phone number also
We recommend you send postal orders via recorded delivery, to enable you to track in event of non receipt
**Please note we rarely accept cheques** in certain circumstances we may if you stuck, but please get our approval prior**
Returns Policy.
We trade fairly and aim to offer the best customer service.
If you wish to return an item to us you MUST contact us first and return your purchase with FB approval
We will only offer refunds in the following circumstances;
The majority of clothing is custom made to customers requirements so please only purchase if 100% sure, as returns are of no use to use.
If refunds are issued, ebay automatically sends an unpaid item dispute to customer, please make sure you respond to it to avoid receiving a strike.
Sizes not received or Unwanted Items:
If customer does not return size information, therefore we are not able to dispatch intime for date requested, we will refund
in most other circumstances we will offer refund minus the original Postage costs and these will also be subject to a 10% restocking fee.
Customer will also be responsible for return postage.
Faulty Items:
We will only offer refunds on faulty unworn goods, please keep in smoke free enviroments.
Please inspect your garment prior to wearing and contact us immediately if there is a problem.
Non-Receipt of goods: The majority of outfits are sent via next day special delivery.
In the event of an order going missing in the post, we will go threw procedure of claim compensation from Royal Mail, we will aim to issue replacements to customers if required.
For items sent via first class post or recorded delivery we must allow 3 weeks before issuing a replacement or refund.
Most items will either require a signature or will not fit through a letter box therefore they may be held at your towns sorting office or with a neighbour.
PLEASE NOTE: Returns are only accepted when agreed prior with customer.
When you are making a return please obtain proof of posting and retain this receipt in case of loss.
We can not be held responsible for returned items that do not reach us and can only help the customer to make a claim for compensation with the proof of posting.
DISCLAIMER:
All clubwear is made to customers requirements, unless purchased from our ready made fast buy section
Clubwear is not dispatched until relevant size information is sent to us
Fluffy legwarmers are made to standard length of 19 inch unless specific details are forwarded at the time of purchase
Items delayed in the post or not received due to incorrect address details registered on the user eBay account.
We will deliver to alternate address but this must be confirmed by a telephone call or email from the customer.
We aim to describe our service, products and terms as often as possible and as clearly as possible.
We will not accept responsibility for errors or delays caused by customers not reading product descriptions or store policy correctly.
Refunds will not be issued on incorrectly washed garments, please carefully follow enclosed care/wash info enclosed with your order
Privacy Policy:
All packages are sent in decreet packaging
Any personal information we acquire to process your order be it, name, address, credit card details etc we only be handled by the proprietors of FB Clubwear and will be destroyed immediately once transaction is complete
International Buyers: We do not accept anything but GB pounds, as it costs us to much to covert foreign currency.
1..The FetishB*tch label, is our own unique designer label, all clothing and accessories with the fetishb*tch label are designed and manufactured by us "shaz n chel" plus our small team of dedicated qualified seamstresses..
We are qualified fashion designers with HNDs in Fashion and many years in the retail trade too.
2..Auctions,please only Place a bid only if intend to buy the item...if you make a mistake and wish to cancel your bid, go the ebay site map and there you will find info to easily retract your bid...all bids placed within the last 12 hours cannot be retracted (ebay policies)..
All auctions are final, so only bid if you want the item and PLEASE make sure that the goods you are bidding on are the correct size, if your unsure, then mail us and we will help...
AUCTION items are non returnable (unless faulty,of which is a rarity as all goods are checked by us before shipping)..in the unlikely event an item is faulty,contact us asap and we will deal with it swiftly to ensure 100% customer satisfaction.. please return within 7 days as prearranged with us by recorded or special delivery, as this is the only way to insure goods that could go missing in the original packaging with labels intact..also include ebay id and item number, with any details regarding what is wrong with your purchase....if possible we will send out a replacement or a full refund where a replacement can not be offered
3..Buy it Now (fixed price items)>>>
PLEASE READ CAREFULLY BEFORE YOU PURCHASE....
The majority of outfits and clubbing accessories within our Boutique are our own label clothing...Each outfit is individually handmade to customers requirements and sizes,we cater for you ever need, adjusting colours, modifying the designs, basically whatever you want we can do...
We will gladly give advise and ideas if required on each purchase that you make...
DUE to the fact that this is no ordinary service, its not a buy it off the shelf boutique....we spend hours upon hours designing and making your tailormade outfits, most at very short notice,
WE ASK THAT YOU ONLY PURCHASE IF YOU ARE 100% sure that you want the outfit etc, as we cannot resell garments made to your own measurements...All our gear is well photographed to show exactly what you are buying, need more info, then either call or mail us and we will promptly reply with extra info...BUY IT NOW outfits are non refundable, we can not be held responsible for..."my bum looks big in this"....or "my boyfriend says its too revealing" or "i bought it to see what it looks like"etc...in the unlikely event there is a fault...then the same applies as above in the auction description....
A lot of our clothing is made from lycra dancewear fabric of which is a snug fit, great to dance in and stretches with ease..