Roco Clothing: Returns Process
As a customer of Roco Clothing we want you to be happy with every purchase you make, however we understand that sometimes returns have to be made.
Whilst the items are in your possession please take care to ensure that they are kept in the condition you have received them in.
When returning your goods please ensure that the items and packaging are still in their original saleable condition.
Where the customer has failed to stick to these guidelines, whether whilst in your possession or when returning them, we reserve the right to minus any amounts in the way of a restocking charge.
Please Note: It is strongly advised that the customer returns goods back via 1st class (or 2nd class where available) RECORDED delivery. This ensures that the parcel is insured by the Royal Mail and the item can be tracked.
The cost of returning goods to us is the responsibility of the customer.
All exchanges and returns can take up to 30 working days to process depending on the nature of the return, however we do aim to fulfil exchanges within 10 working days of receiving the goods in our returns department.
If you have not been issued a refund within 30 days, please contact our customer service team who may be able to assist you, on: 0161 832 6315.
Steps to take
• First, please click the "Return this item" button from the drop-down list to the right of your purchased item.
• Enter the reason for the return and wait for the return to be accepted from our end.
• Alternatively contact us via phone or email using the information provided in the Contact Page and explain the reasons for the return.
Once your return has been accepted please fill in the returns form on the back of your invoice and ensure that you fill in the form in its entirety. Follow the instructions on the returns form including the return postage costs for the item being returned and post the item to the return address.
Please note: Free postage only applies to the initial order and will not be given to exchange parcels. Items sent back via a recorded delivery service will be processed more quickly and efficiently.
54 Red Bank