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Punch 'N' Julie

Frequently Asked Questions
Shop Policies
A propos du vendeur

Facebook users - I now have a Fan Page for my eBay shop

CLICK HERE if you wish to join the Facebook Fan Page to view updates of my newest listings shortly after they've been listed here on eBay, as well as news of special offer sales I have on eBay too!

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Combined Postage

This depends on the items you purchase, but postage for the majority of my items is either £1.00 (UK), £1.75 (Europe), £2.25 (rest of world), then postage is FREE for all additional items after the first. One combined Paypal payment must be made to qualify for combined postage.

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Catégories de la Boutique

Postage & Payment

Combined Postage

I will gladly combine p&p on multiple items finishing within 5 days of each other

One paypal payment must be made to qualify for combined p&p

You pay full price p&p on the first item, which for the majority of my items is either £1.00 (UK), £1.75 (Europe), £2.25 (rest of world), then postage is FREE for all additional items after the first. (There are the odd exceptions on heavier items)

Outside The UK - Payment

The only form of payment I accept from customers outside the UK is PAYPAL

UK Customers - Payment

I accept Paypal, personal cheques, & uncrossed postal orders

Feedback

I'm a seller who believes in leaving feedback for the customer first. I leave feedback around the same time as sealing an order, so you know your order will be with you shortly

How To Use Buttons

How To Use Themed Craft Buttons

These buttons are great for card making, scrapbooking, jewellery making, decorating gift tags, gift boxes, picture frames, or can even be used to decorate cakes & buns, & of course the buttons with shanks are also fantastic stitched on clothes, handbags, tote bags & soft furnishings such as cushions!!!

Foire aux questions
 Q : How do I return an item?
  R : If for whatever reason you are not completely happy with your purchase, please message me with the details. If returning an undamaged & accurately listed item for a refund, the buyer is responsible for paying the costs of returning the item.
 Q : What payment methods do you accept?
  R : UK WINNERS: I accept paypal, personal cheques (made payable to JULIE MORTIMER), uncrossed postal orders -------- OVERSEAS WINNERS: Please note the only form of payment I accept from buyers outside the UK is PAYPAL
 Q : Do you combine postage?
  R : YES - you can bid & buy items for up to 5 days without paying. Just ignore any invoices you get from me in the meantime, & pay the final invoice that includes all your purchases. Combined postage is full price for the first item, then FREE postage for all additional items. ONE combined payment must be made to qualify for combined postage/shipping.
 Q : How much is combined postage/shipping?
  R : This depends on the items you purchase, but postage for the majority of my items is either £1.00 (UK), £1.75 (Europe), £2.25 (rest of world), then postage is FREE for all additional items after the first. One combined Paypal payment must be made to qualify for combined postage.
 Q : When will my order be posted?
  R : As a general rule most orders are dispatched 1 to 2 days after payment has been received. Just before sealing an order I leave you feedback & will send you a dispatch notification email directly to your email address, so that you know your order will be with you shortly.
 Q : Do you ship internationally?
  R : YES - I ship worldwide, but payment must be by PAYPAL if you live outside the UK
 Q : How can I use buttons that are flat-backed?
  R : Not all the buttons I sell are designed for sewing. Any buttons that are stated as flat-backed in my listings are designed for other crafts such as gluing onto homemade cards, gift tags & invitations, scrapbooking, jewellery making (many of the buttons are great for making fun earrings, necklaces & brooches), decorating picture frames & boxes, etc
 Q : Is it possible to remove shanks/loops off the back of buttons?
  R : Yes! The shanks are made of plastic so are easily removed using craft cutters, sharp scissors or nail clippers if you do not wish to use the buttons for sewing