Mimi Collection

Return items

You may return products sold by Mimiwoo no more than 7 days of receipt of your order (based on the delivery record), and upon pre-approval of Mimiwoo. Please note that we do offer exchanges if you received a damaged, defective, or incorrect product, and we will pay the return shipping fee if the return is a result of our error.  Digital photos are needed for our reference.

Non-returnable items

We are sorry, but we DO NOT ACCEPT returns of certain products, including:

    - Any product that is returned more than 7 days after receipt.

    - Any product that has been used or without original packaging (box or plastic bag)

    - Any product that is not in its original condition, is damaged, or is missing parts.

    - Any discount, clearance or sales product that Mimiwoo has already stated non-returnable.

    - Any free gift item and samples.

    - Any product that is purchased outside Mimiwoo.

    - In the event of dispute, the decision of Mimiwoo shall be final and conclusive.

Exchange policy

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged during the delivery process. If this happened, please return the damaged or wrong products by our Return Procedures.

We do offer exchanges only if you received a damaged, defective, or incorrect product. Digital photos are needed for our reference. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. The return shipping fee will also be refunded by Paypal or offering you a credit off your next purchase to cover this reimbursement.

Only in case the product was sold out, we will refund the value of product in the same form of payment originally used for purchase.

Return procedures

You can pack and send your return to us in just a few simple steps:

    1. E-mail us

    2. Provide us with your eBay ID and item number. Indicate returned products and the reason for your return in the email.

    3. Pack the returning products along with our acknowledgement email securely in a box that we can expedite your request.

    4. Send the returning items by mail.

    5. Please send by flat airmail. Do not send by EMS or International courier.

    6. All return shipping fee must be prepaid. We cannot accept COD returns.

Refund policy

In case of return and refund request which is not due to our error, we regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

Refund timeline

We will notify you via email of your refund once we have received and processed the returned product. Refund will be in the same form of payment originally used for purchase within a week of receiving your return. It takes up to 3 to 4 weeks for credit card issuer to process your credit back to your account. Refund by Paypal will takes 1 to 2 days after we received your return. You may also be refunded by offering you a credit off your next purchase.

Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee. We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged the resend shipping fee.