Frequently Asked Questions

Q:What is your return policy?
A:You can return your items for exchange or store credit anytime if the goods are unused and in their original packaging. We aim to turn around exchanges quickly, but please allow up to 21 days during our busy periods such as after Christmas. Items have a 21-day 'approval' period. If for any reason you are not completely satisfied with your purchase, please return the complete product undamaged in an unused "as new" condition within 21 days of the date of receipt and we will refund your purchase price. If you have received a free gift with your purchase and require a refund, the gift will also need to be returned before a refund can be issued. Customers based in the United Kingdom can use the FREE POST return label on the front of the packing slip; the parcel can be taken to any Post Office and handed to the clerk. Proof of postage must be obtained; as without this proof no claim can be made for items lost or damaged in transit. All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed. There is a returns form on the reverse of your receipt which should be completed and sent with the returned item(s). On the front of the receipt there is also a return address label; please attach this to the parcel and return to us; always remember to keep your proof of postage, and to insure the parcel if the item(s) enclosed are of high value. Please note that if the total value of the goods you are returning to us from the UK exceeds £500 you should contact us and we will make alternative arrangements for the return of the goods. It is the customer’s responsibility to make sure the item(s) arrive with us safely and in a saleable state with all tags and bags present, non-UK customers must also pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is the customer’s responsibility to claim from the relevant carrier company for their loss. Returns from outside the UK should be marked clearly as ‘RETURNED BRITISH GOODS’, this information should also be entered on any customs declaration that is required. Country Attire reserves the right to refuse any returned parcel that has attracted a customs charge. When trying goods that may be returned please take care; once goods are soiled they cannot be considered for exchange or credit. When returning faulty goods with a defect discovered in the first 21 days after receipt you will be entitled to a full refund or exchange plus your (reasonable) postage costs to send the item(s) back to Country Attire. For faulty items where the defect is discovered after 21 days, we will repair or replace the item if a repair is not possible or practical. If we cannot replace the item because it is discontinued or out of stock, we will offer an alternative of similar or greater value, or store credit to the full value of the faulty item. Please be aware products that are returned as faulty may be returned to the manufacturer for investigation before we are able to issue a refund or replacement, or to repair the item. Please contact us before returning faulty items and we will supply either a free post label, collect the items or advise on the best return method.

Q:When can I expect my order to arrive?
A:As soon as payment is recived we endevour to ship the same day Mon-Fri. Last posting is 5.30pm. Orders over £50 in value normally require a signature on delivery, Packages over £80 in value arrive within 1 working day by RM or Carrier in the UK. Overseas orders over £100 GBP are sent with a tracking number, guideline delivery times: Europe 3-7 working days, Worldwide 3-14 working days.

Q:How much is the Shipping and Handling Charge?
A:We ship ANYWHERE free of charge.

Q:Do you ship internationally?
A:We deliver anywhere, including BFPO. Orders will be shipped via Courier or Royal Mail. We ship every working day for speedy shipment.

Q:Can you supply other Barbour products not listed?
A:Yes, we can provide any item that Barbour produce (subject to stock). We are a Grade A stockist which ensures swift shipment from barbour to us. We have 2 deliveries from Barbour per week. Please contact us for a quote.

Q:Can I pay with my Credit/Debit Card without using Paypal?
A:Yes you can. We have our own Merchant account. You can pay over the phone or from our website, ask for the link. We accept all major cards INCLUDING American Express.

Q:Where can I see all the products Barbour produce?
A:You can visit their own website which details all the current products in their range. see: Barbour.com We can supply most products Barbour produce.

Q:What products can I use to maintain my wax jacket?
A:We have two specific products that you can use to treat your wax jacket to keep it in peak condition. The thornproof wax produced by Barbour and the 'Spray On' cotton proof wax by Nikwax in conjunction with Barbour. Both are suitable and are listed in our 'Garment treatment' section. Please contact us for specific advice 01663 734444 (00441663734444)

Q:What is Waxed Cotton? Thornproof or Sylkoil?
A:Barbour Wax Cotton materials are all manufactured exclusively to their own unique specification. The material is made from finest 100% Cotton and is treated with special wax and or oil to ensure it is totally wind and waterproof. It is available in heavy or medium weight finishes and can easily be re-proofed. The Sylkoil is oiled non-sticky cloth.

Q:What is the difference between the Beaufort, Bedale & Border wax jacket styles.
A:Essentially it's the length of the jacket. The Bedale is the shortest with a twin vent at the rear. The Beaufort is Mid-Length, the most popular with a zipped game pocket accross the rear of the coat. The Border is the longest. They are all available in Sage, Navy Blue, Black, Rustic Brown and Olive and have optional interactive liners or hoods.

Q:What is the difference between the Eskdale and Liddesdale Jackets?
A:The main difference is the outer fabric. The Eskdale is a matt finish, soft touch polyester Microfibre. The Liddesdale is a shiney nylon finish. They are made to the same cut and pattern. We would say the Eskdale is a marginally warmer jacket. Both are availble in a variety of colours. The most popular we have listed on eBay at all times.

Q:Can you help me with sizing the correct jacket for me?
A:Certainly, we have many years assisting our customers find what best suits their needs. Please bear in mind that Barbour sizing normally err on the generous side. We recommend you buy your regular size. Please contact us for more specific assistance. We may ask you to provide some measurements. Our staff all wear Barbour and are very experienced.